Unfortunately, our experience at The Jung Hotel during our five-night stay from August 10–15 was extremely disappointing. Our television/cable service went out around 1:00 AM on August 12. The hotel posted a notice at the front desk stating that there was a Cox outage and that service should be restored after 2:00 PM. However, the service remained out well beyond that time. We completely understand that a Cox outage itself may be outside of the hotel’s control. What made this experience unacceptable was how the situation was handled. When we went to the front desk for assistance, there was initially no employee at the desk. The employee was outside sitting in her car on the phone. When she eventually came inside, we felt that we were met with a very unpleasant and dismissive attitude while simply trying to get assistance. My boyfriend was then given approximately seven different room keys and had to go back and forth himself checking different rooms to see whether their televisions worked. None of the rooms he checked had working service. We were eventually moved to another room, only to discover that the television there didn’t work either. We were also told that many rooms in the hotel did not have working television/cable service while some rooms had fully functioning service with all channels. This was confusing considering the issue had initially been explained simply as a Cox outage. I emailed hotel management twice regarding everything that occurred and received no response to either email while we were still staying at the hotel. The following morning, we spoke with a different front-desk supervisor who was much more professional. She apologized for our previous encounter and provided us with a complimentary drink card for the hotel bar, which we appreciated. She also told us Cox was expected to come to the hotel that day to resolve the issue. Unfortunately, when we returned later and spoke with the night manager, we were informed that the television/cable service was still out. Again, the outage itself isn’t the main reason for this review. Things happen that hotels cannot control. The bigger issue was the lack of communication, having a guest run around testing televisions in approximately seven rooms, being moved without the problem being resolved, the initial customer-service experience, and receiving no response from management after two emails. For a five-night vacation, having this issue continue for such a significant portion of our stay was frustrating. A complimentary drink was a nice gesture, but considering everything we went through trying to get such a basic room amenity addressed, I expected much better communication and follow-up from hotel management.

I'll get the good part out the way first. Very nice hotel, rooms are amazing very spacious and all. Front desk guy was very nice and overall a nice person. Great location within walking distance of the French Quarters. One of the best hotels ive stayed at down there. Now we did Valet park, which was pricey next time we won't do that. We arrived with a car charger and left without one. If that makes sense, we only drove the car to the hotel and never moved it until we checked out. Once we got into our vehicle we realized the charger was GONE, the young man who escorted us to our vehicle to get our medication, I hope the charger blew your port out, when you plugged it in the wall. You were given a tip and everything so im confused as to why would you take a damn charger. Smdh

I liked the rooms as it had a washer and dryer like a studio apartment also had kitchen and fridge. Very convenient. Location is ok. The entrance is on the side of like an alley street. I came at night and felt a little unsafe. The security guard was very welcoming and nice. I tried their breakfast buffet, the French toast was delicious and host/waitress was super friendly and nice.

Stayed at The Jung Hotel recently, and we overall had a really good experience as first time guests at this hotel. The hotel honestly surprised us by the amount of great qualities and amenities that were available to us. Our suite was clean, modern, spacious, and great furnishings, including a mini kitchen, washer and dryer, comfortable bed, and large bathroom. The hotel is well maintained and it is in a convenient location for guests to explore the city. The front desk staff that welcomed us were very friendly and helpful throughout our stay. My only complaint was the coffee shop, which was a bit disappointing compared to the rest of the hotel experience due to its long wait time and lack of staff. Other than that, everything else was great, and I’d definitely recommend staying here if you are visiting New Orleans.

I had the pleasure of staying at this hotel for 6 days/5 nights and had an amazing experience!! My room was very comfortable and the service was phenomenal. A special acknowledgment goes to Front Desk Staff persons, Monique, Dakota and Lisa -as well as Valets, Troy and Shane. These persons took a personal interest in my care and comfort, which was both impressive and reassuring. When I return to NOLA, I will definitely stay at the Jung Hotel!!! 5 Stars all around!

My stay at the Jung Hotel was fantastic, and I couldn't have been happier with the experience. The rooms are incredibly huge and spacious, giving you more than enough room to relax and spread out after a long day of exploring the city. The location is also perfect, it offers great proximity to the excitement of Bourbon Street and the French Quarter, making it super convenient to walk or hop on the streetcar to get to all the action. To top it all off, the check-in process was an absolute breeze. The staff was efficient and welcoming, making it incredibly easy to get settled in right away. Highly recommend if you're looking for a comfortable and convenient place to stay in NOLA!

Our stay at the Jung Hotel was fantastic. The location is absolutely perfect—situated right in front of the streetcar stops, which made getting around incredibly convenient. Walking to the top attractions was a breeze in the beautiful weather. Bourbon Street is only about six blocks away, and everything around the French Quarter was within a comfortable 30?minute walk at a moderate pace. The Jung made an ideal home base for exploring the city. The room was incredibly spacious and impressively quiet, even though it overlooked a street. Service was impeccable from check?in to check?out. The rooftop pool area was beautiful; while we didn’t have time to use it during the day and it was a bit chilly at night (the pool didn’t seem heated during our stay), it was still a lovely place to sit and unwind after a long day. I would absolutely recommend staying here. It’s an excellent value for the money—feels five?star with a boutique hotel appeal.

This was one of the best hotels by far that we have stayed. This place is set for the real deal. We had a washer and dryer in our room which makes for taking dirty close back home a thing of the past. The rooms are huge and the marble floors, maaaannnnn you just cant get any better. If you plan on staying and dont want to get out they have a small kitchen equipped for cooking a personal meal for yourself of a romantic night, everything is already there. The service it top tier and the bar is amazing. They have a piano player occasionally. Theres an all you can eat breakfast buffet for 20$ per person. Right on canal you can visit and see the French quarter and get right back into you room. I mean I can go on and on about how great this hotel stay was but I'll leave your imagination up to you when you visit! This is A MUST STAY PLACE OF NEW ORLEANS. This will probably be the only place we stay from on anytime we are in the city. Thank you the the Jung Staff and servers and valet and front desk, and everyone from the top to the bottom of the chain here for such an amazing place to stay and everything and everyone being so friendly and helpful. We enjoyed and will be back.

The hotel is very convenient to attractions. The decor and room size are very nice. Amenities are v limited. We had to ask for blankets because we only had sheets on the beds. The lamp and clock did not work, there were no tissues in the box. In terms of cleanliness it was very lacking. The floor was not swept or mopped, the doors are dirty and worst of all, there is mold inside the shower. Sorry, but not staying here again and do not recommend.

The Jung Hotel & Residences is perfectly comfortable and makes a great base if you are in town for work, a convention, or a short practical stay. The rooms are clean, spacious, and well equipped. Marble floors, large beds, plenty of light and all the essentials one would expect from a modern city hotel. There is absolutely nothing wrong with the stay itself. However, if you are visiting New Orleans in search of atmosphere and that deep sense of place the city does so well, the Jung feels a little characterless. It is efficient rather than immersive. That said, the staff were genuinely excellent throughout. Friendly, helpful and professional, with Dakota in particular delivering standout service. A solid, reliable stay. Just perhaps not the place if you are hoping to feel the full spirit of New Orleans when you walk through the door.