Intercontinental has never failed me, so my expectations for New Orleans were high. This hotel did not disappoint, in fact, it elevated my expectations for the type of accommodations I deserve. The bed was so comfortable, I had to look out up, to purchase for home. The staff her are so friendly and accommodating. My only con, my run was by the elevator, and there was a group staying there. I could gear the traffic at times

I was at the this hotel for 6 days. The hotel was clean. The meeting rooms were also clean and had a very professional appearance. They provided water for us daily during our training. All of their staff were very professional and friendly. I had a couple of issues with my room. Initially my air conditioning wasn’t working. I called the hotel front desk and someone came and replaced a bad part. The batteries in my tv remote were dead, they came and replaced that as well. There was even a house keeping manager that came around and made sure everything was ok. The chandeliers are beautiful in this hotel!!! The only negative was that a lot of the channels on the tv didn’t work. There are multiple restaurants near by that you can walk to as well that are very good. Street car cafe and Luke are very good. Don’t go to Daisy Duke, their food is not good, no seasoning in the food.

I had a wonderful stay at the InterContinental New Orleans! Whether you’re traveling for business, taking a solo trip, or enjoying a getaway with friends, this hotel is a fantastic choice. The location is one of its biggest highlights. It’s within walking distance of Bourbon Street, local restaurants, bars, and many of New Orleans’ top attractions, so it’s easy to explore the city without needing a car. There are also great dining and bar options right on the property, which made my stay even more convenient. The staff was friendly, welcoming, and always willing to help. My room was clean, comfortable, and had everything I needed for a relaxing stay. While the rooms are fairly standard, they are well maintained and provide a great place to unwind after a day of exploring or meetings. The only small issue I noticed was that the showerhead could use a little TLC, but it didn’t take away from an otherwise excellent experience. Overall, I highly recommend the InterContinental New Orleans. With its outstanding location, friendly team, and comfortable accommodations, it’s a great value and an easy choice for anyone visiting the city. I would definitely stay here again!

Rooms and lobby were clean. Bathroom had maintenance issues that were addressed quickly but the toilet was a constant issue that never got fixed during my stay. It has two restaurants and bars in the hotel and is not far from bourbon street. Overall nice hotel. Maybe the other rooms are better than the one I got.

We stayed here recently over Memorial Day weekend. The location is absolutely perfect if you want to walk to the action on bourbon street and the casino. The hotel itself is clean, beautiful and feels luxurious, especially for the price. Rooms are super clean and more spacious than I expected. Shower was hot and had good water pressure. Bed, linens, and pillows were comfortable for me. The TV has limited channels and it is impossible to stream Netflix, etc, so keep that in mind if you like a good movie in the evening. We ate at the Trenasse restaurant while waiting for our room to be ready. The server there was awesome! I don't remember his name but he was an older while gentleman with a bald head. So although the food was good quality and fresh, unfortunately my plate of smothered catfish with fried shrimp was very over-salted. My fiancees food wasn't as salty as mine but still over-salted, unfortunately. The drinks were great though. We also had appetizers and had drinks at Pete's, and the food/service was really good. Only thing I can say other than the over salted food is that the valet attendants weren't very attentive, but it was memorial day weekend, maybe they were super busy. I'd still stay here in a heartbeat anytime in New Orleans.

Pros-breakfast is good, (the omelette guy made my morning) and cheaper to buy in advance. Decent gym. Great location. very spacious balcony. Clean, met all basic needs, convenient located. Cons- doesn’t feel 4 star. Felt like we mainly paid for the balcony. front desk ladies weren’t very helpful with explaining how anything works. Some of their information was outdated. Very basic rooms, no fridge or microwave. READ MINIBAR DISCLAIMER. Don’t let your kids eat the snacks, they aren’t free lol

Excellent Team at Intercontinental Hotel New Orleans! Reception staff members were helpful, knowledgeable and great at problem solving (accommodating our many room changes for our group). Dontae, Audra and Marjan - a BIG thank you! Rooms were spacious and clean. Breakfast at Pete's was excellent - a variety of choices and again, an excellent team of servers. Kathleen and Sohail made our mornings memorable with their attentive and efficient service. The hotel's location is ideal, quiet and its only a short walk to the french quarter. The Tram stop is across the street giving you access to the entire area. Will stay again. Thank you to everyone for making our stay memorable.

I stayed at this property over Mother’s Day weekend for an staycation, and overall my stay was pleasant. The room itself was great, and the one issue I had with the water pressure was handled immediately and professionally. My concern is with the way I was treated during breakfast at Pete’s on the morning of May 9th. I was seated by a Black woman with an accent who was very welcoming. However, after being seated, I sat for over 10 minutes without being acknowledged or assisted while guests who were seated after me were greeted and helped almost immediately. Eventually, the manager, Justin, came over to greet me and take my order. He explained that they were very busy and that he was stepping in to help. While I did observe him assisting around the restaurant by removing dishes and handing out refills, I did not witness the restaurant being sooooo busy to where management HAD to step in and take orders as majority of the people there were already eating. Once my food finally arrived, I needed ketchup and once again sat for several minutes without assistance until the bartender, Sandee, stepped in to help me. She was the only person who consistently checked on me, offered to refill my water and coffee, and made an effort to ensure I had what I needed. As I explained to Sandee while visibly upset and crying, people work very hard to be able to enjoy certain environments and experiences, and it is deeply hurtful to feel overlooked or as though they do not belong. Watching other guests receive immediate attention while I repeatedly sat unassisted made me feel singled out and, honestly, discriminated against in that moment. That experience left me embarrassed and emotional, and it put a very negative cloud over what otherwise would have been a great stay. I do want to acknowledge Sandee for her kindness and attentiveness, because she was the one person who made me feel seen and cared for during that experience..

The lobby and main floor common areas of the hotel are beautiful and well cared for, when you walk in you are immersed in a feeling of luxury. However the guest rooms (or at least ours) tell a different story. The carpet was sticky in places, the bathtub shower combo looks like it's seen better days with staining and chipping, and a faucet that never stopped dripping. The decor in the room is nice and upscale (marble inlaid tables and dressers, artful wall sconces and lighting) but a little worn. The beds are firm but comfortable with warm comforters, pillows are small and only three to a bed. The fridge in the room of a mini bar with outrageous prices and pressure sensors so you cannot remove items to store your own, although the front desk will bring you a fridge if you ask. A large Kit Kat bar will set you back $8. Parking is pricey (like anywhere in the Quarters) but if you choose to use the cheaper self park option be prepared to struggle to find an actual parking spot at the very top of the ramp because most of the ramp is reserved for the $60 valet parking. It wasn't a bad stay but could have been better. I expect a cleaner room in better shape for a hotel like the Intercontinental.

The 20% gratuity for eating in the restaurants is unreal, as they also have a line below it to leave gratuity. If you don’t read the receipt line by line, you could be paying 40% for gratuity. A couple other restaurants there do the same. There needs to be a mini fridge to keep your water is cold as it was quite warm and humid while we were there. The staff was great, the hotel was clean and upkeep. The concierge was amazing as well.