Did not have a good experience at all. The valet staff was very dismissive and lacked any rate of speed or desire to assist us both dropping off our vehicle and the next day retrieving our vehicle. Not only were they dismissive and slow (annoyed to be working) but the communication was non-existent. The check in was fine but not your typical Embassy Suites layout. The hallways were very old and tattered and torn, the room was super old and outdated, the bathroom was awful the shower curtain didn't go all the way to the wall on either side, there was rust stains around the ceiling, the sink and faucet was super outdated, the entire space gave a not clean and welcoming feel. The rooms felt like an old apartment building and the lock on the door to the balcony was broken. The next morning the breakfast lacked enough food for the amount of people staying there and my party of 4 got A cup of coffee, A bagel, and A banana. The pictures are not a good depiction of the building or facility. For the price, we could have stayed in a much better/cleaner/more updated hotel for a few dollars more. We chose an Embassy Suites b/c we thought the brand required a level of comfort and cleanliness across the board, but we were sadly mistaken. I would not recommend this hotel - keep looking for another suite style hotel if you are needing a living room and bedroom setup.

Hiiiiiie NOLA - I definitely LOVED everything about this property. From the valet to the beautiful ppl at the front desk to the awesome looking cafeteria, lobby area and bar. Everything was clean, everyone was pleasant and attentive. The 5-7 free drink & snacks ere a wonderful treat. My balcony room was exceptional and every time that I visit NOLA I will request that room. As a solo traveler, I had everything I wanted and needed. There's also another terrace level on the 14th floor that has even more expansive views of the city. Perfect location well. I felt very safe walking alone at night. The breakfast was okay...not OMG, but okay, I was ok with it.

My family reunion was in New Orleans this year and we enjoyed the stay at Embassy Suites on Julia St. so much. Dana from the omelette station made everyones omelette with love. And u could taste it cuz everyday while staying there. Cece was perfect with guest services and very helpful. And the bartenders at happy hour were awesome! They made our stay better. Thank you to the staff from the WHEW family reunion. We will be back.

The front desk at Embassy Suites New Orleans were amazing. My family had booked an Airbnb in New Orleans that was not up to our standards so we needed to find an alternate place for the night. The front staff was so accommodating! They found us 2 adjoining rooms for my husband and I with 2 teenaged boys for the night with no reservation. The rooms were very clean and the room service was awesome. We would like to extend our gratitude to the 2 gentlemen at front desk on Wednesday 6/03. They have no idea how much we appreciate them. We highly recommend Embassy Suites New Orleans!

The staff at the hotel is friendly, responsive and so professional. They will do everything they can to make your visit wonderful. The property itself needs some renovations to match its outstanding staff. It also lacks some modern conveniences like night stands with charging ports, Spa shower heads And comfortable flooring. You can almost overlook its age and being dated for its prime location and delicious hot breakfast. I would definitely stay there again and recommend it to anyone.

We enjoyed our stay at the Embassy suites. We were on the fifth floor and could look down at the atrium. The murals on the walls are so intriguing and fun! Breakfast was terrific along with the made to order omelette Station – the lady with the glasses and red tint to her black hair making omelettes was super sweet. The young lady restocking and cleaning up the coffee area was extremely pleasant. CeCe at the Hilton Getaway desk is very informative, kind and personable - loved her! We would book a getaway a year with her! The room could use some touching up and the ac fan was extremely loud, but they said they were going to address that. The only other thing we would've liked is a microwave. But the room was spacious and it's proximity to the cruise port excellent. Finally, but most importantly, everyone was very nice!

Our stay here at Embassy Suites was great! The staff was great especially Marvin! We arrived tired from our cruise and Marvin checked us in quickly so that we could rest. The room was clean and comfortable. The breakfast was yummy as usual and we liked the evening reception.

Here is a polished Google review you can post: ????? I had an exceptional experience at this Embassy Suites New Orleans thanks to the outstanding customer service from the manager, Marvin, and the front desk agent, Aaron. There was an issue with our reservation through Hotels.com, and understandably I was very frustrated. However, Marvin and Aaron handled the situation with patience, professionalism, and genuine care. Marvin was especially great at keeping me calm while working quickly to resolve the problem, and both of them made sure everything was fixed in a timely manner. I have stayed at several Embassy Suites locations, but this one truly stood out because of the excellent customer service. Thank you, Marvin and Aaron, for your professionalism, kindness, and for helping us with a smile. Your dedication to great service made all the difference!

Aaron at the front desk provided excellent service during my stay. He was very friendly, professional, and helpful from the moment I arrived. The check-in process was quick and smooth, and he made sure I had everything I needed. Great customer service and a great first impression of the hotel!

I am a travel advisor and traveled with a group of 50 guests. We stayed at the Embassy for 1 night pre-cruise. Everything was great. The only thing that I can really see room for improvement is the evening reception. The lines were very long and there was only 1 bartender. The snacks were dry snack mix and some chips. I have stayed at other Embassy properties that had hot Hors d'oeuvres and were more plentiful. That being said, I would stay here again, and I still send my clients to this property.