I had a wonderful experience at Canopy New Orleans Downtown! Avi, the bartender, was absolutely amazing—friendly, attentive, and made some great drinks. His positive attitude and excellent customer service really stood out and made us feel welcome from the moment we arrived. Janae and Bre were also fantastic! They were professional, friendly, and always made sure we had everything we needed. Their teamwork, attention to detail, and warm personalities made our dining experience even more enjoyable. The service from all three was exceptional, and they truly went above and beyond. I highly recommend Canopy New Orleans Downtown, and I look forward to visiting again!

Amazing. We arrived at 6:15am ish and were able to get in right away. Staff was incredibly friendly. Sadly I didn’t get the name of the check in staff because we had taken the red eye and I was struggling to stay awake. Breakfast was phenomenal, between our party we had three different dishes and they were all delicious. The music was at a great level and super relaxing. Bre was our server and she was an absolute gem. 10 out of 10 would stay here again.

Great place to stay! The rooms are hella clean and organized. Staff is amazing and so helpful. At the bar and restaurant, Hannah and Avi are AMAZING! Great conversation and they make the best drinks! Hannah gave some of the best restaurant recs!!! Lastly, they have bikes you can use for no charge and it was the highlight of my NOLA trip!

Had a great stay overall! The room was clean, comfortable, and well-maintained. The service throughout the hotel was excellent, and everyone was friendly and welcoming. A special shoutout to Hannah at the bar—she was amazing! She was attentive, personable, and made the experience even better with her positive attitude and great service. She really stood out and made us feel right at home. The location was also fantastic and made it easy to enjoy everything around the area. I would definitely stay here again and highly recommend it to anyone visiting.

EXCELLENT Service!! If I could have given Service 10 stars I would have done so. The whole staff was excellent. The food was great and a special shout out to Janae who made sure I felt at home and had my coffee!! Everyone was so helpful. Glenn was out every morning with a smile asking how we were enjoying our stay. I felt safe in the hotel and the area. The rooms were spacious and everything was clean!! This will be our "go to" place when we go back to New Orleans. Thank You to everyone who made our stay EXCELLENT!!!

I had an amazing stay at the hotel, and a huge part of that was thanks to Danielle, the Food and Beverage Manager. She went above and beyond to make sure every dining experience was exceptional. Her professionalism, warm personality, and attention to detail truly stood out. Danielle made sure that every meal was fresh, delicious, and beautifully presented, and her staff reflected the same high standards of service. She was always visible, checking on guests and making sure everyone was satisfied, which made the experience feel very personal and welcoming. It’s rare to come across someone so dedicated and passionate about hospitality. Danielle’s leadership clearly has a positive impact on both the team and the guests. She made our stay memorable, and I would absolutely return because of the outstanding service she provided.

I had an amazing stay at Canopy by Hilton, and one of the highlights was the exceptional service provided by the Food and Beverage Manager, Danielle. From the moment we arrived, Danielle went above and beyond to make sure every dining experience was outstanding. Her professionalism, attention to detail, and warm hospitality truly stood out. Danielle made us feel welcome and valued, ensuring that every meal was prepared perfectly and that the service exceeded expectations. It’s rare to encounter someone so dedicated to guest satisfaction, and her positive attitude made a lasting impression on our stay. Thanks to Danielle’s leadership, the food and beverage service was flawless and added so much to our overall experience. She is a true asset to Canopy by Hilton, and I would absolutely recommend this hotel to anyone looking for excellent hospitality and outstanding service.

The staff was awesome but hotel needs updates immediately. Room doors need soundproofing because you can hear everything in the halls like it’s next to you. The beds are too firm and pillows were too soft. No fridge in the room but has coolers that were in bad shape. Coffee machines in room looked like they had never been cleaned. There’s only one mirror in the room and it’s in the bathroom. One of the worst Hilton’s I’ve stay at.

Janae was an amazing drink server! She was so sweet, attentive, and made sure I had a great experience from start to finish. She checked in regularly, kept my drinks coming, and had such a positive attitude the whole time. You can really tell she cares about her customers. Definitely 10/10 service — I would absolutely recommend asking for Janae if you visit. She made my experience even better!

I went down to the lobby this morning to grab a quick breakfast before heading out for the day. I was hesitate on what to order to eat. I asked the young lady jane for some recommendations. She advised me to get the veggie omelet which was Devine by the way. As i was waiting though she recommended me some place to visit in nola. I was thrilled speaking with her this morning! Great personality, awesome service! She is the light of canopy nola. When i revisit i hope she is there with her bubbly personality! :)