Where Southern Hospitality Meets World-Class Luxury I've stayed at some of the finest hotels across the country, but the Four Seasons New Orleans sets a standard that's genuinely hard to match. From the moment you walk through those doors, the service doesn't just meet expectations it anticipates them. Every single staff member we encountered greeted us by name after check-in. Not once, not twice consistently, throughout our entire stay. That level of attention to detail is rare and it doesn't go unnoticed. The concierge team went above and beyond helping us secure last-minute dinner reservations at some of the city's most sought-after spots, and they did it with a smile and zero hesitation. Housekeeping was impeccable the room was always refreshed at the perfect time, never intrusive, always thoughtful. When we mentioned a minor preference at breakfast, the staff remembered it the following morning without being asked. That's not just good hospitality, that's intentional excellence. The location overlooking the Mississippi River is stunning, the rooms are beautifully appointed, and the food and beverage experience is top tier. But what makes this property truly unforgettable is its people. They make you feel less like a guest and more like someone who belongs there. If you're visiting New Orleans and want to be treated like royalty while soaking in everything this incredible city has to offer look no further. The Four Seasons NOLA is the gold standard.

This is a beautiful Four Seasons property with a convenient location. We stayed in two rooms (not adjoining) on a family vacation. The rooms were modern, gorgeous, and comfortable (except that the AC only went as low as 66, which felt quite warm to us cool-weather Colorado folk). The staff were friendly and helpful, though I do think they must’ve been somewhat overwhelmed on the weekend we stayed (apparently Tulane’s graduation) because service requests were slow or sometimes completely ignored. Nothing major—ice took 2.5 hours and multiple calls to receive, for example. There were a few relatively minor housekeeping issues such as stained towels/robes. On the plus side, the laundry services were exceptional and they took great care of our special items that needed laundered. Room service was prompt and friendly. We enjoyed a thoughtful welcome treat that delighted all of us. The fitness center is incredible, as is the hotel chandelier bar. We enjoyed delicious beignets and a drink and enjoyed chatting with the friendly bartenders. The spa was somewhat minimal and the men’s steam shower was out of service so it was essentially just a locker room. I had a truly unique and relaxing facial from Corrine—she’s wonderful! Overall it was a very pleasant visit and I’d recommend this property to anyone visiting. My only hesitation would be to try to schedule a visit on a less busy weekend because it was clear they were somewhat overwhelmed by a very busy and full hotel.

Beautiful building! My room was absolutely stunning, immaculate, well cared for during my stay, and decorated so well! I had a great time at the pool, loved walking the riverfront, and really enjoyed this hotel’s proximity to top notch shopping and dining in the city. I spent more time on Magazine Street than I did in the French Quarter, and liked that I was close to both options. Staff was incredibly kind and attentive. Great room service options, and I was delighted by the L’Occitane products they stock.

My wife and I stayed for five days last week at the Four Seasons New Orleans, and I will never run out of good things to say about our time there: The staff was universally kind, responsive, professional, and accommodating. The property is gorgeous, clean, and extremely well-maintained. The rooms are spacious, comfortable, pristine, tranquil, and very beautiful (with the exception noted below). The restaurants and bar are terrific, with great food (even by New Orleans standards), attentive service, and delicious cocktails. Special mentions of the great kindness shown us by the doormen during our stay, and the amazing expertise of the concierge staff (especially Randy, who recommended the excellent Cochon Butcher). Our early arrival was accommodated without hesitation, and we were upgraded to an Executive suite via the Amex Fine Hotels program. The suite was beautiful! Comfortable bed, spacious bathroom , lovely sitting area, and great views of the city and even a bit of the river. Very quiet except for the occasional train and boat whistles, for which the hotel cannot be blamed. Our one complaint was relating to an inexplicable room design decision: There is a large window in the wall between the bedroom and bathroom area, which is controlled only by a louvered wooden shutter. This opening permits sound, moist air, and odors from the toilet and shower to travel undiminished into the bedroom, significantly compromising the comfort and privacy of each room. I have seen this trend of an open-plan non-private bathroom emerge at other properties and will always consider such a design both deplorable and pernicious. I am extremely disappointed to see it adopted by Four Seasons.

This was my second time staying at this property on business. The hotel is beautiful, location is great and the service in most cases is wonderful. The exception was today. I woke up with a severe migraine and realized I needed to push my flight back to get some extra rest. I called the front desk and due to the time I needed to check-out had to pay a half day rate which I had no problem with. The issue came when housekeeping knocked on my room door several times throughout the day wanting to know if we were still in the room. Each time disturbing my needed rest. The final interaction was a housekeeping manager knocking on the room door at exactly 5:31pm when I was actively trying to leave the room since I requested a 5:30pm check-out. I’m not sure if it was a lack of communication between the front office and housekeeping or something else but overall it was a terrible end to my stay. I stay with the Four Seasons brand often and have never had this type of experience. Unfortunately this will most likely be my last time at this property as I can’t trust the level of service I expect to be received.

Stayed here this week booked room for Sunday through Wednesday. Wasn’t able to show up until Monday. I called Sunday and informed hotel staff of this to avoid a no call no show cancellation. Showed up Monday was no call no showed anyway. Had to rebook room for new dates. Staff told me he could only book for one night and i needed to call from room phone to guest services. Got to room tried to call room services no one answered. Tried again no one answered. Got on Google called the hotel got on phone with same guy who said he couldn’t do it and then he did it. Second night of my stay they had maintenance in the adjacent room at 11:30 at night fixing things. Hammering on the wall. I called the guest services from the bedside phone no one answered. Googled Sheraton called front desk again. The lady that answered said yea that’s weird. They sent security. Security knocked on the door and discovered it was maintenance because they didn’t know? Why would they schedule maintenance at 11:30? They brought me a printed card saying we are sorry for your inconvenience. Most unorganized place I’ve ever stayed at by far.

The location is perfect for day tripping to local restaurants and tourist attractions. I found the staff helpful - we had a bit of a problem getting into one room, but the staff more than made up for it, which I do appreciate. The pool area is great, with good service, and makes for good fun watching boats on the river. The hotel feels classic 5 star FS, yet still has a unique New Orleans vibe, as well.

Excellent hotel - we loved everything about our stay. The room was spacious, and they set up a little tent for the kids, plus gave them toys and treats, which we absolutely loved as always. Breakfast was delicious - both the à la carte options and the weekend buffet had a great selection. We’re just sorry we didn’t get a chance to visit the outdoor pool. It has a beautiful view and is heated, but the first day was too cold, and after that we were busy exploring the city and watching the parade, so there wasn’t time for the pool. So we’ll definitely be back again - and next time we’re going to the pool for sure :) The staff was courteous and polite. We felt very comfortable throughout our stay.

The Four Seasons New Orleans is absolutely top-tier. From the moment you walk in, everything feels elevated — the service, the atmosphere, and the attention to detail are on another level. The location is perfect, with incredible views of the Mississippi River and easy access to everything downtown. The rooms are immaculate, modern, and extremely comfortable. Bed, shower, lighting, soundproofing — all flawless. You can tell they’ve thought through every detail to make the stay effortless. What really sets this place apart is the staff. Every interaction was professional, warm, and genuinely helpful without being overbearing. It feels like luxury without being stiff. If you’re looking for the best place to stay in New Orleans — whether for business, a getaway, or a special occasion — this is it. Worth every dollar. I’ll absolutely be back.

This hotel has very nice rooms, but we will likely stay elsewhere on our next trip to New Orleans due to the noise from the train and because the service was on par or a little below the many fine hotels that have a cheaper rate. The positives: the rooms are excellent, modern and beautiful. The bedding very cozy. Housekeeping was great. The negatives: Occasional noise from a train early in the morning. Most electronic things in the room did not work (the do not disturb light got stuck on, the speed dial on the phones didn't work, there was an ipad beside the bed that did not turn on). Service at breakfast was slow at times, as was delivery of items we requested for the room (e.g. non feather pillow). Billing not itemized at end of stay.