I had a great time in New Orleans for the Labor Day weekend. Great location, the hotel is right there near Bourbon Street. The staff was very friendly and helpful. Eric the luggage handler, is awesome, he treated us like royalty, he was very friendly and informative about the city. He told us where to go eat, where to get our daily passes for the Street car (railcar) and told us stories about New Orleans. He was our guide. We really enjoyed staying here at Crown Plaza. We will definitely be back again.

This is my first time staying off Canal street and I love it. This is also my first time staying at a Crowne Plaza and it is so beautiful. The service here is exceptional and the people here are so nice. For a group of girls enjoying a Bach Parade- we feel so safe. Kyley was so accommodating and professional. I always helping with a smile and grace. Literally- she and her staff just made everything so easy. Definitely would stay here again.

My stay at the Crowne Plaza in New Orleans has been wonderful so far! I especially want to recognize the gentleman who checked us in. His name was Charles! He was incredibly friendly, welcoming, and went above and beyond to make sure we had a great experience. He happily switched our room to one with two beds without any hassle and even took the time to recommend a fun local event for us to enjoy tonight. His kindness, professionalism, and genuine hospitality made us feel valued from the moment we arrived. Excellent customer service like this deserves to be recognized. Thank you for making the start of our trip so enjoyable. I would definitely recommend staying here!

????? I had a wonderful experience at the Crowne Plaza in New Orleans while attending the Emancipatory Research Conference. From the moment I arrived, Kereece at the front desk made me feel welcome. She was professional, patient, friendly, and went above and beyond to make my check-in process smooth and stress-free. Throughout my stay, Kereece has consistently provided exceptional customer service with a warm smile and genuine hospitality. It’s employees like her who leave a lasting impression and make guests want to return. The Crowne Plaza is fortunate to have Kereece on its team. She is truly a valuable asset to the hotel. Thank you for making my conference experience even better!

This was my first time going to New Orleans and my trip was amazing! The location was perfect and walking distance to a lot of places. I cannot say enough about the staff here! They were all so friendly, helpful and overall made me feel at home. No request was too big and they checked on me frequently to make sure my stay was going well. Ms. Keanti and Lex were both amazing! Their friendly disposition and willingness to help made me feel like I’ve known them for years! I can’t wait to come back.

We visited New Orleans to celebrate my niece’s law school graduation at Southern University, 15-18 May 2026. My husband and I had the pleasure of staying at the Crowne Plaza New Orleans French Quarter–Astor. From the moment we arrived, the level of hospitality made a lasting impression. Jamal provided outstanding, personalized service at check-in, ensuring our arrival experience was smooth and welcoming. Douglas, at the front desk, was equally courteous and attentive, reflecting the professionalism we consistently encountered throughout the hotel. As someone who values high standards in hospitality and has experienced accommodations in many destinations, I can say with confidence that the service at this property stands out. The beds and bedding were exceptionally comfortable—so much so that they made it difficult to leave the room and join our scheduled festivities. The elevators, hallways, and guest rooms were consistently immaculate, reflecting a strong commitment to cleanliness and guest comfort. The hotel’s prime location near Bourbon Street also made it especially convenient to navigate the city and enjoy the surrounding attractions. In addition, the staff was knowledgeable about the area and current events, which added a thoughtful and helpful dimension to our stay. The hotel also offers a wonderful full-service restaurant and bar, with an ample selection that enhances the overall guest experience. I especially appreciated the balance between the property’s historic character and modern comfort—the lobby showcases the charm of its original finishes, while the guest rooms feel updated, inviting, and well-appointed. Overall, we thoroughly enjoyed our stay and would gladly return on a future visit to New Orleans. Please extend my sincere appreciation to Byron Cerre, Jamal, Douglas, and the entire team for making our visit so memorable. Vicki Leshon Mack V3 Travel Agency

My stay at the Astor Crowne Plaza New Orleans was great from start to finish. The customer service truly made the experience memorable. A special thank you to Caleb, the valet attendant, who was always professional, friendly, and incredibly helpful. Always quick to assist with a smile. His positive attitude and attention to guests made arriving and departing stress-free. I would also like to recognize Cardi at the front desk. She was welcoming, knowledgeable, and went above and beyond to ensure everything was perfect during my visit. Her outstanding hospitality made me feel like a valued guest Additionally, Assistant Finance Director Assaf deserves special recognition for his assistance in resolving a billing error. He handled the matter quickly, professionally, and with genuine concern for customer satisfaction. His responsiveness and dedication turned what could have been a frustrating situation into a seamless resolution. He was absolutely awesome. Thanks to team members like Caleb, Cardi, and Assaf, the Astor Crowne Plaza New Orleans delivers the kind of service that keeps guests coming back. I highly recommend this hotel and look forward to staying there again. Ms. Benard

Stayed one night at this property and as much as I wanted to look for the positives, overall the experience fell short… What you must know without judgement: This is a historical hotel so we knew the property would not be super renovated. The location is also considered prime so expect lots of noise - especially if you’re there during heavy tourist season or the weekends. The hotel cannot do much about the Bourbon Street noise. The good: Front desk staff was great - check in was smooth and everyone was very friendly. We were gifted a welcome bag for having IHG status. The location is also great for people who want to stay in the heart of the city. While outdated, the property was generally clean and the water pressure was decent. The cons: The bed was extremely uncomfortable - firm and not in a good way. Valet service our first day was nonexistent and we ended up just ubering to dinner instead of trying to wait for our car. While not updated, the room left a lot to be desired - there wasn’t a comforter on the bed…just a top sheet. We didn’t have hand soap in the bathroom sink. It just felt a bit sad overall.

Location and service was great. There was a weird smell in the lobby and front part of the room. I am pretty sure it was from the streets though and older ac system. Didn't want to complain too much we were upgraded. Had a great time. They always asked if we were satisfied. It can get noisy on the weekends we were in a room facing bourbon and canal. Even on the 5th floor. So if noise bothers you ask for higher floors.

My husband and I recently visited New Orleans from Chicago and had a wonderful stay at the Astor Crowne Plaza in the French Quarter. I want to give a special thank you to Byron and Juan for truly going above and beyond. We initially had a few difficulties with our room, but they handled everything immediately and professionally. Not only did they resolve the issue quickly, but they also upgraded our room and made sure we were completely comfortable for the rest of our stay. What stood out most was how genuinely kind and attentive they were—they made us feel welcomed, cared for, and honestly like family. Their hospitality completely turned our experience around and made our trip even more memorable. The location is fantastic, the atmosphere is lively, and thanks to Byron and Juan, the service was exceptional. We’ll absolutely be returning and highly recommend this hotel to anyone visiting New Orleans! 10/10 experience.