My family and I stayed here on our most recent trip to New Orleans. The hotel has a classy feel to it, nice architecture and decor, but you can tell some areas could use some attention and updating. Our room was unique, it had an upstairs and downstairs which was nice, but you can tell upon arrival that the carpeting in the hallways and rooms is old and dirty. The hand rail on the stairs and bedroom balcony that overlooked the downstairs part of the hotel room was wobbly and unstable. The bathroom looked so nice at first glance (hence the photo), but the shower had black mildew/mold growing in the corners, which was disgusting and disappointing — I could not shower comfortably on my vacation because of this. The jets in the shower spray through the cracks where the glass meets the wall, so our bathroom floor flooded every time one of us took a shower. And yes we could’ve turned the jets off, but we shouldn’t have had to. The shower definitely could’ve been designed better. The room was hot during our stay despite having our thermostat set to 67°, so we called front desk to inquire about it — we were told an electrical engineer was heading our way to check the thermostat, that person never showed. We could not purchase anything from the mini shop at night because the front desk associate that was supposed to be on duty kept a “will return shortly” sign out, but never returned even after waiting a long time. Aesthetically, this hotel is pleasing on the eyes, but the experience is just as regular as staying at a larger name hotel.

This hotel is a quick walk to the convention center and has a nice boutique feel. The lobby is beautifully decorated. I also really enjoyed the restaurant and bar on the first floor. The staff were always friendly whenever I interacted with them, but it was obvious they were short-staffed. There were often long waits at the front desk if you needed assistance. There were a few issues with my room that were disappointing. The bathroom wasn't very clean when I arrived, and there wasn't a working exhaust fan, just a light, which drew concerns. Another frustration was the shower amenities. My shower only had body wash in all three dispensers connected to the shower wall, with no shampoo or conditioner. After speaking with a colleague staying at the same hotel, I learned their room had shampoo, conditioner, and body wash as expected. Since I needed them, I had to purchase shampoo and conditioner from the hotel shop, which was an unexpected expense. I was not provided this complimentary when brought to the hotel's attention. I also booked the Bed & Breakfast package, but I was never provided with any breakfast vouchers, cards, or instructions on how to redeem. Combined with the long waits at the front desk whenever I had a question, it seemed the hotel was operating with a limited staff. While the employees were always kind and professional, they were clearly stretched thin. This hotel has a lot of potential thanks to its location, attractive design, and welcoming staff.

Loved my room. The walk to the room was crazy long from the elevator, but I survived. LOL! The staff was friendly and inviting. Came during a conference, so my room assignment (double bed) could not be honored, so I was placed in a king. Nice room. Room service was great and food was on point. The distance from the Convention Center was a simple walk across the street I was there in less than a minute. The only issue other than the room assignment was the Incidental fee. It was $150 for a 2 night stay. When I checked out, parking and room service was due, which I thought would be taken out of the incidental fee. No, I had to pay for the parking ($60 a night for oversized vehicles and the room service). Issue is that they held the $150 AND charged me an additional $230 for parking and room service. I was informed that my $150 would be returned to my card in 5 - 7 business days. Just a warning if you are planning on staying here. Other than this, my stay was a really good one.

The location of this hotel is why we picked it. There was a tournament at the convention center across the street, and we thought this would be a good spot so we could just walk each day. Positives would be the valet and staff at the front desk. The bartender on Friday night 5/22 was amazing, but the one there on Sunday 5/24 was absolutely horrible. We asked what type of drink we could get with our free vouchers, and he looked annoyed that we asked a question. When we asked what type of beers they served, he pointed at the icebox they had behind the bar because I guess it took too much effort to use words. Once we picked a beer, he flung the beer opener on the bar and set the beers at least 3-4 seats away and just looked at us. It wasn't until I said "that's rude" that he moved them over to where we were sitting. He proceeded to smack on a bag of chips, burping and licking his fingers so we finished our beers and left. (Never saw him wash his hands afterwards) He could have just had a bad day, but we saw him treat other people this way as well. One of the only times in my life I hadn't tipped someone. The room was fine. Updates are needed for sure, but it was clean and every day we came back to the room, the bed was made and we had fresh towels. We chose to cut our trip short by one day and we weren't refunded the day that we didn't use which stinks. Just not a great experience overall.

Everyone you spoke to was extremely professional, accommodating and friendly! The hotel was very well taken care of and clean, the room smelled nice, it was very clean and comfortable. The valet was also very nice and easy to work with. My husband and I were able to walk to everything around the hotel easily, we were close to the River Walk, French Quarter and more.

This hotel advertises itself as a 4-star property, but my experience was far from it. From the moment I checked in, it was issue after issue. The first room I was given had air conditioning problems severe enough that I had to transfer rooms on day one. Unfortunately, the second room wasn’t much better. On the second day, the fire alarm in that room went off continuously for about an hour. After waiting with little resolution, management essentially told us there was nothing they could do in terms of upgrading or relocating us, so we stayed once the alarm finally stopped. Beyond that, the property itself felt unfinished and poorly maintained. There were flickering lights and unfinished light fixtures throughout the room, which made the overall experience feel cheap rather than “luxury.” What makes this even more disappointing is that I booked the Executive Loft Suite — the second most expensive room category they offer — expecting a premium experience. Instead, it felt like I was paying top dollar to be inconvenienced repeatedly. To make matters worse, I was unexpectedly charged an additional $150 “deposit” on the second day of my stay. I completely understand standard incidental deposits at check-in, as that’s normal for hotels. However, I have never encountered a second deposit being added midway through a stay without clear explanation. Overall, this stay was extremely disappointing and nowhere near the standard you would expect from a hotel claiming to be 4 stars.

Overall our stay at this hotel for our conference/vacation get away was welcoming, warm, and clean! Our only complaint was even with the air set to 60 & at high air flow our room was still very stale/warm. May not have been bad with 2 guests, but our room was full to 4 guests. They were able to switch our rooms but we door dashed some fans to our room and that lightened the temperature and improved the air flow some. We appreciated the warm welcoming, the small side shop, and the southern hospitality. However, we didn’t care for how warm our room was.

Let me start with the positives—the location of this hotel is hard to beat. The mall is directly across the street, and there are plenty of great restaurants and bars within a 10-minute walk, which made getting around incredibly convenient. That said, there were several disappointing aspects of my stay. The additional fees were not clearly communicated. Valet parking is $50 per night, and there is also a $25 per night “destination fee” that was never disclosed to me upfront. I later learned this fee included perks like two complimentary cocktails and beignets, but unfortunately, no one mentioned this during my stay, so I never had the chance to take advantage of it. When I noticed an unexpected $200 charge on my card and asked the front desk about it twice , I was not given a clear explanation and the destination fee was never mentioned. On top of that, it has now been seven days and I have yet to receive my $150 deposit back, which is frustrating. There was also a lack of basic communication from staff. For example, no one provided information about amenities like the fitness center, which made the overall experience feel less thoughtful than expected for the price. Also please note the hallways of this hotel are long and winding and the bell hop cart cannot make it up all the stairs so multiple trips will be required to carry your baggage if you have a lot of luggage. Overall, I did enjoy the location and had a decent stay, but due to the lack of transparency and communication, I would likely consider other hotel options in the future.

I had an absolutely wonderful stay at this hotel! From the moment I walked through the doors, the customer service was exceptional. The front desk staff greeted me warmly, checked me in quickly, and made sure I had everything I needed for a comfortable stay. Throughout my visit, every staff member I encountered was friendly, professional, and genuinely eager to help. Housekeeping did an excellent job keeping the room spotless, and any request I made was handled promptly and with a smile. What really stood out was the attention to detail and the way the team made me feel valued as a guest. It’s clear that customer satisfaction is a top priority here. The overall atmosphere was welcoming, the amenities were great, and the service truly exceeded my expectations. I highly recommend this hotel to anyone looking for not just a place to stay, but a place where you feel genuinely cared for. I will definitely be returning! Thank you Shamekia Wilson and you team.

My husband, daughter and I just finished our stay at The Riverfront, as we were attending her volleyball tournament at the convention center. The location was good, very convenient. The rooms were really disappointing, not very spacious with a very small bathroom, and the smallest refrigerator I’ve ever seen. This isn’t ideal for families with players at this tournament, as we have several items we need refrigerated to bring to the tournament. The rooms were pretty dated, without many electric outlets, and lacking modern receptacles for devices. There was a nightly $25 resort fee, I have no idea what that was for, as there were no resort amenities. There are no ice machines on each floor, so you have to call housekeeping every time you need ice, which took a while to get most times. Service overall was definitely lacking. I’m in hotels every other week for work, this is not a 4 star hotel as it’s listed, it’s a 3 star. For what we paid, I definitely expected better.