We were only here overnight, on our way to Texas. We were greeted by a kind gentleman that made us feel very welcomed. The lobby was beautiful as were the rooms. I love that they had an on-site parking garage with the option to self park. Alot of hotels in the area have valet parking only. If you don't want to valet park, you have to park in one of the random parking garages. Which means you have to hike to the hotel with all your luggage. I definitely would recommend the Residence Inn. Great location as well. Centrally located near all the activities and restaurants.

The room was spacious, but a little outdated. Shower presssure was a hit and a miss, but the views from our room were spectacular. Hotel was having issues with some of the elevators, but our interactions with the staff were positive. Having a fridge and microwave came in handy. Tip: filtered water dispenser in the fitness center. The location was great for our needs: conference, proximity to all the tourists spots - Bourbon Street, Garden District, CBD, City Park, River Walk, etc. Never had issues booking quick rideshares.

This is the perfect home base for a New Orleans trip! Having a full kitchen and a separate living area made our stay so much more comfortable and convenient. The room was spotless, modern, and felt much more like an apartment than a hotel room. The complimentary breakfast was a fantastic way to start our day, with plenty of variety. 5 stars for the space, the cleanliness, and the top-notch hospitality!

My friend and I stayed here during Mardi Gras and had a great experience with the staff, facilities, and location! We're not high maintenance people so the lack of housekeeping didn't affect us at all-- in fact, it felt like an upgrade from home. Gray (who's the best!) upgraded us to a city view room so we got to see the parades from our window and the suite was more than spacious enough for the two of us! We really enjoyed the kitchenette, large bathroom, and comfortable bed. Location itself is super convenient if it's not Mardi Gras. If it is, then there are pros and cons: you can see the parade from the hotel but if you decided to wander during parade times then it's hard to get back with the roads closed off. Again, we loved Gray and the rest of the front desk and security staff! Hands down friendliest people!

Housekeeping starts on your third day the price doesn’t match room upkeep, the room bathrooms are nasty and dishwasher was ridiculous, seems as if nobody touched it in months !! It looks like they don’t really care to clean them. The location is great it’s close to all tourists spots and bars. Other than that I would not recommend this hotel. Also the elevators sound horrible but Tiffany at the front desk was really sweet.

I was very disappointed with the lodging experience. The app doesn't make it clear that Residence Inn isn't a hotel. Room service has to be requested every day. We requested it today, but upon returning and wanting to shower, they hadn't replenished the towels, hadn't cleaned the room, the bed was completely unmade, and when we asked them to tidy it up, they simply brought the linens for us to make the bed ourselves, etc. There's no adequate space to store luggage; our bags were stored in a hallway where employees pass by. Also: the room doesn't have a safe, the coffee maker or its power outlet didn't work, the cups were dirty and smelled of old cloth, and the reception area's decor is outdated. They also mention a $25 discount coupon for tours, but these are restricted tours, and they don't mention them upfront at reception; I had to investigate. The staff aren't very welcoming. I wouldn't recommend it to anyone expecting hotel-quality service.

We were staying here for a few weeks and had all the amenities of a studio apartment which was fairly nice. The people that work here are great yet the upkeep of the place is not so much. The staff are generally friendly and although my boyfriend was here for a few weeks, the housecleaning decided to stop by after 2 weeks of his being there. It was easy to request items to be sent to us if we were out or anything. The lobby seemed to have a mini mart if you were out of anything & there was a mini mart across the street if you needed anything as well. There's secure access to the gym on the 3rd floor & the laundry on 2nd floor: both really easy to use & readily available. Our room was on the 13th floor which was nice yet some of our room was not working to its best condition. You could park there yet its valet only.

My favorite place to stay! If I can't stay here I'm not coming! I stayed for my birthday 1-12 to 1-15 and I want to shoutout Grey for assisting with my requests for higher floor as well as his professionalism! My only regret is not meeting him during my stay but I now will return in a few weeks! I did get to meet Aaliyah who was also amazing, polite and always had a smile! Thank you Grey and Aaliyah for your great hospitality! It is employees like you who make a difference! THE ONLY HOTEL I WILL STAY IN NOLA! KEEP BEING GREAT!

Worst shower ever! We came for 3 days. I showered 1x then waited for the trip back to Jackson where we had a hotel with a decent shower head. How much is a decent showerhead? $65? I cannot State how terrible that showerhead is nor the fact that although it can turn and adjust the flow, it’s about 9 feet above my head. Yes, that’s an exaggeration as I am only 5’1” but I had to call my husband and who is 6’1” and he even had to reach up I covered the bathroom floor in towels bc~ you add water and that is a broken leg waiting to happen I know because I’ve had that experience The hotel was what it is, we came in on Friday night with the live music and really enjoyed the atmosphere. The valet were quick on the job and I guess the only critique I would have for them as they definitely change the radio when they drive your car. ? We were trying to figure out if they even got through one song by the time they parked it or if they went for a joyride I guess the hidden camera will let us know once I download the footage??? The hotel itself is located right next to Daisy Dukes and streetcar café and I got to tell you that Daisy Dukes is a lifesaver as there is no room service or anything besides amenities which you could buy for three or four times the normal cost. The room was beautiful, but had a stagnant smell so we bought plug-in, air fresheners, and a candle which solved all of that I think next time we come into New Orleans we will try something closer to Bourbon Street because for an old 52-year-old woman who needs two new hips that’s a lot of walking?? The trolley was always packed and I have a severe social panic disorder so that would not have been a good deal for us, but for most people it runs every 6 to 8 minutes and walking probably wouldn’t be an issue. Our room was on the fourth floor, and I could’ve watched the view out the window the entire time we were there my favorite part was at night watching people try to pull in and pull out a parking spots, and we literally watched a van almost here the bumper off a little crossover. Good times?

Great, no-frills hotel, in a great location 5 mins from French Quarter. We got upgraded to a full city view, 2 queen room with direct view of the Superdome. The parking next door can be convoluted so here is my tip. You have 2 options: self park on decks 5 and up for $39/day (which fluctuates on demand), this is operated by 3rd party so hotel makes it known to park there at your own risk. Option 2 would be to use the hotel's valet service which costs $50 (not including tax and tip); you just park your car in front of hotel entrance, unload your belongings then give key to attendant. They will park your car in the same garage next door, but you won't have to deal with looking for a spot or hauling your things up and down the parking elevator, going out the garage then going back into the hotel through the lobby since there is no direct entrance to the hotel from the garage. We opted for the valet option as it was easier for our party, traveling with a senior and 2 kids. Everything went smoothly; we made sure to ask to have our car ready 15 minutes prior to check out since there could be a wait. Knocking off 1 star because service was slow in the lobby as they have same person checking people in and ringing up purchases from their little store.