If I could give the service a 10 I would! The hotel vibe is very boutique and chic. We loved the atmosphere and we immediately noticed how good it smelled. When I asked the lady at the front desk (Candy) she did her best to find it, and when she couldn’t she said she call us in our room. By the time we walked in the door, Candy called us and told us the name of the fragrance. The next morning Candy greeted us and we had a great conversation with her. We will be staying again, if not just for the hotel alone, because Candy was such a joy to meet!

Everyone was amazing! Shaunice and JaKeyra both handled our vehicle needs great. Both the ladies who checked us in and out were amazing. 10/10 experience. The only thing is I wish our room and a fridge.

The neighborhood & staff make this a great place to stay, also the lobby is beautiful and lobby bar serves great cocktails. We were greeted by Diamiond and Shaunice at the valet when we arrived and the day we checked out. They were so friendly & had recommendations on where to eat (District Donuts) and asked us about our breakfast (Mollys Rise & Shine). All were a short walk from the hotel. We appreciated having a late check out. Lakellen was really helpful and even offered to hold our bags while we got a bite to eat since we were moving hotels mid week. We're looking to move here so we’re trying different hotels around town. Management- I hope y'all take care of the staff because they are truly the heart of any property. It's the difference between a stay and an experience!

Made a random decision to book here when I had an extra day on the front end of my vacation. Hotel Tonnelle has a great location on the corner of Jackson & St Charles and is right next to the St Charles street car stop. The staff was really wonderful: Keyanna & Lakellen were awesome at the front desk. I drove into town and my car was in great hands with JG, Shaunice & Diamond at the valet stand. Hoping I can come back to visit again soon!

Hotel Tonnelle is a total gem on St. Charles! The decor is absolutely stunning—modern, fresh, and perfectly inspired by the Garden District. The rooms are incredibly comfortable and well-designed with a lot of attention to detail. We loved the lobby bar for a nightcap, and the staff went out of their way to make us feel welcome. It’s the perfect stylish home base for a New Orleans trip.

Location location location!!!! This hotel is right on the street car line AND the bus line! I was able to get around the city so easily from here. Store next door with fried chicken and cold drinks. 24 hour cash bar on the next block over with cheap drinks and friendly bartenders. The rooms were exactly as pictured and the bathroom was updated and modern. The bar downstairs had decent drinks but there is much better food throughout the city.

Stayed here during my trip to New Orleans and overall had a really good experience. It’s a cute boutique hotel with nice, clean rooms and a comfortable setup. The staff was very friendly, and both check-in and check-out were smooth and easy, which I always appreciate when traveling. I chose this location because it’s not too far from downtown/French Quarter. It’s about a 25-minute walk, which is doable, but realistically there were times I didn’t feel like walking that far. Ubers can get a bit pricey, so that’s something to keep in mind when booking. The only downside for me was that my room didn’t have a refrigerator, which I really needed — especially being in a foodie city and wanting to bring leftovers back. Didn’t get a chance to try the food on-site, but overall it’s a solid option if you’re looking for a nice boutique stay with friendly service.

My stay at the hotel was beyond perfect ! The check in experience was upmost hands down the best customer service experience I received in a long time . I truly want to thank Candy for going beyond expectations for me and my other half. Also the valet men and young lady were amazing as well . I will come back just because candy made it extra special.

We hosted our Revenue Kick Off event at this hotel. First, the service was very strong throughout our experience. From the staff that kept all our mailed materials to the check in process to the person who helped with our conference room and food. Everyone was very helpful. I personally had two issues in my room. One with the safe and one with the bathroom. Within minutes of calling the front desk an engineer was at my door to fix the problem(s). The food wasn’t spectacular but it was solid for what we ordered and they adjusted to a few last minute requests and dietary specifics. The rooms were nicely decorated and clean. Overall we had a great experience.

We stayed here and Loved it! Perfect location to catch some parades. All the staff were helpful and friendly. Room was spacious and we liked the decor. I read the reviews ahead of time and knew there would not be a frig in the room, so we brought an ice chest. They also have an ice machine. We will be back!