***Update Review*** I left a 1 star review because I’d one person. I had mentioned if the hotel team replied I would change it to reflect my total stay minus the one person issue. I am updating because besides that one person, my stay was amazing. Thank you for replying to my review and taking into consideration my feedback. (First review) (1 star) How should I leave a One star review to one person, and a five star review to everybody else. The rooms were amazing. The location was amazing. The food at the restaurants and the hotel was amazing. The front desk people were amazing. A special shout-out to Daniela or Denelle front desk was amazing , but the person working at the store, Tatiana, was the reason I am leaving a one-star review. Once the hotel reads this review and responds to it, I will change it to a five-star because everything else was great except this one person that works at the cafe store. An item was simply marked at a certain price. The product itself did not have a price, but it had the sticker. I bought it. I noticed on the receipt the price was not what it was displayed. I asked Tatiana if she could do something about it. She simply almost gave me the cold shoulder. I told her that, and I showed her what was and how it was displayed, and she said, "Well, that's how it is." I went to the front desk. They assisted me, they helped me, and they got it right. Again, everything was perfect except this one person, Tatiana. Tatiana = bad service

This hotel is part of the WW11 Museum and right across the street. Garage parking fur a fee and you can stay up to 5pm after check out. Everything reflects the theme. The staff are wonderful, this is the best descriptive word I could use. Really beautiful and the rooms are nice. The top floor - roof top bar type restaurant that's a hidden gem. I couldn't believe it wasn't packed with people. We got there before the sunset, but let me tell you that when the sun sets, the city lights come on and really out in a show. I couldn't believe the vibe was so good. It's a great hotel on its own to stay.

We had an outstanding experience at Rosie’s Rooftop Bar at the Higgins Hotel, and a big part of that was our amazing server, Rudolph—better known as “Red Beans!” From the moment we were seated, Red Beans made us feel welcome with his warm smile, friendly personality, and genuine Southern hospitality. He was attentive without ever being intrusive, offered excellent recommendations, and made sure every detail of our meal was perfect. His sense of humor and positive attitude made the entire experience even more enjoyable. The food and atmosphere were excellent, but Rudolph’s exceptional service truly made this a five-star experience. Employees like Red Beans are the reason guests return and recommend a place to others. If you’re visiting Rosie’s Rooftop Bar, do yourself a favor and ask for Red Beans. Thank you, Rudolph, for making our visit to New Orleans so memorable.

My wife and I travel yearly to visit the WW2 Museum and stay at the Higgins and it is always an amazing experience. We ate at Rosie's one night and had breakfast and dinner the next day at Cafe Normandie. It was a wonderful experience, and we often highly recommend this hotel to friends and family. The WW2 photos and ambience is a very classy touch and that scent that greets you when you walk in is absolutely amazing! We also watched the fireworks from our room. Our goal is to one day stay in the Eisenhower suite!

6/24/26-I gave 2 stars because the room was really nice. The rooftop bar was great. The service at front desk was horrible and at the bar downstairs horrible. My bracelet broke in the lobby . Not 1 of the 3 people would come out to help me as I crawled around on the floor in fear someone should slip and fall on one of the beads. They were everywhere. I asked for help and they ignored me as they watched. I asked for a broom which took 15 minutes to show up. It was horrible. In the mean time im trying to make sure people aren't falling on the beads. After that I went to the bar when the I told the bartender I wanted a coke he was like that's it. Wow. Customer service at the Higgins is awful. The guy at the desk this morning was very helpful and sweet but the people yesterday were horrible. i would also like to comment on the lobby fragrance. It is toxic. you can not breathe. I worry for people with asthma. Its really horrible. Also I was with High ranking military personnel and They had the same experience with the staff at the desk. Those people should not be in customer service. They are horrible

Beautiful hotel. Everyone is friendly and helpful. Room is immaculate and very comfortable. Restaurant was closed over the Memorial Day weekend, but we were able to order good food in the bar area. The rooftop bar is great, gotta visit that for an after dinner drink. Breakfast was very good. Parking is self-parking in the WWII garage next door, easy. Concierge, porter, bartenders, wait staff, desk, were all great. Highly recommended. Thank you

A truly spectacular experience! The Higgins Hotel is a masterpiece of Art Deco design and a beautiful tribute to the WWII era. Every detail, from the lobby murals to the period-inspired decor in the rooms, is thoughtfully curated. It’s elegant, historic, and incredibly comfortable. If you’re visiting the WWII Museum, staying here is a must—it makes the whole experience feel complete. 5 stars for the style and the soul of this place!

The hotel itself is clean, comfortable, and well maintained. No issue on the facilities side. However, the front desk experience significantly impacts the overall stay. The staff consistently comes across as unfriendly, cold, and at times unprofessional. This was not an isolated interaction, but a pattern observed throughout my 4-night stay. Simple requests are handled with little sense of hospitality. For example, when I asked for a 30-minute late check-out, the response was simply “we are running a business here,” which felt abrupt and dismissive. A more customer-oriented response, even if declining, would have made a big difference. Across multiple interactions, the tone felt transactional and at times confrontational rather than welcoming. Even collecting a package from the mail room became unnecessarily rigid and uncomfortable. In addition, some of the in-room amenities could be improved. The shower gel, in particular, had an unpleasant texture and felt sticky, which does not align with the otherwise good standard of the room. Given the price point, the level of service and overall attitude at the front desk do not match expectations. Hospitality should be a core part of the experience, not a weak point. As it stands, I would not return. The hotel has strong fundamentals, but without a clear improvement in service culture and customer approach, it falls short of what the pricing suggests

We had the pleasure of hosting an event at the WWII Higgins Hotel Patriot Room. The accommodations are decorated in patriotic colors and a comfortable but roomy setting. Among the decor is Patton's grand piano - which is kept perfectly tuned! Audio visual aids are available. Seating is comfortable and ample. The food was OUTSTANDING! Kudos to the chef! It was simply delicious and the tables were kept supplied with fresh quantities. Most outstanding among the offerings were the lamb lollipops. Not to be outdone by the wonderful surroundings and food, the staff was exemplary. All the attendants were wonderful. Rebecca was in charge of the event and ensured every need was met before we knew we needed it. It would be impossible to overstate how fantastic she is! I hope someone at the Higgins takes notice and gives her the recognition she deserves for a job well done!

We went to New Orleans specifically to go to the WWII museum. The hotel is directly across the street from the museum, making it the perfect location. We spent four nights at the hotel. The room was spacious and clean and very quiet. Once inside the room, you didn't hear anything. The staff were friendly and always helpful. One member of the staff, Julia, in the Cafe Normandie was extremely professional, friendly and went out of her way to accomondate us. A parking garage is adjacent to the hotel. If you are going to the WWII museum this is definitely the place to stay.