Charming hotel and great location! First trip to New Orleans and I love it. Lobby was clean, front desk staff is very friendly and knowledgeable about the area. My room was clean and service here is outstanding!

Kerry at the front desk (and the rest of the front desk crew) was so hospitable! He had great recommendations for bars and restaurants in the area, got us checked in quickly and was sure to send us off with some bottle water and a few little snacks. The room was spacious and clean, the bathroom was spotless as well. Great place for a quick little trip to New Orleans!

Great location! Walkable to almost everywhere you'd want to go. Safe and clean. The Staff were all so friendly and amazing to make our stay enjoyable! Special Shoutout: Our flight got canceled last minute and we had to quickly scramble to find an additional night to stay. Kerry went above and beyond in making the transition easy so we had a safe place to put our bags! Thank you Hilton and thank you Kerry!

Did a stay-cation here just to spend a night out on the town. Hotel is in a good spot to walk to a lot of the city life. The room was on the smaller side but didn't feel crowded. Lack of carpet was a nice change of pace. Liked that the artwork was local and individualized. The bathroom wallpaper is funny! For a hotel tub/shower its actually not super cramped feeling. Water temp and pressure was stable. Bed is actually comfy. Only downfall I considered was the room still felt on the warmer side even though the room didn't face sunlight at all and we kept the AC on max fan and 65.

Very disappointed. I'm a Diamond member and have never had a worse experience. Hotel was nice in lobby and the room would have been nice if it had AC (Unbearable heat in hallways), no hot water (None), cleaning people not walking in on you (One knock and enter at 930am) and construction in the stairwell rattling your bed and wrecking the ear drums at 9am. Lack of response from manager was surprising. By that I mean none and I left multiple VM"s. Had to call Hilton Corporate to file complaint. Front desk people were nice. Highly recommend staying at another property. This one is managed poorly.

I’ve had the pleasure of visiting many hotels in New Orleans, and I must say that my stay at the Hotel Theo was one of the best. From Kerry at the front desk greeting everyone with a smile, and Leslie managing housekeeping and making sure the room was spotless, so that they could accommodate an early check-in. The staff is 10/10!

Kerry at the front desk provided exceptional service during our stay. He truly went above and beyond for guests, and his hard work and dedication did not go unnoticed. We really appreciated him throughout our visit. Malcom was also very kind and friendly. The staff overall made a great impression and truly made all the difference. The only area for improvement would be the room and floor temperature. Other than that, we had a great stay.

We enjoyed our stay at Hotel Theo during the French Quarter Festival. The room was clean, the water was hot, and the AC was ice cold! Our room didn't have windows but that was a plus when you want to sleep in late. Malcolm and Gwen at the front desk were very welcoming hosts. A 5 minute walk to everywhere you want to go. A great location. I would definitely stay again.

I stayed at Hotel Theo in New Orleans during Mardi Gras, and this was easily the worst hotel experience I’ve ever had — and I’m a Hilton Honors rewards member who has stayed everywhere from five-star properties in Chicago to more budget-friendly locations. This one was unacceptable across the board. Check-in was at 4:00 PM, yet my room still wasn’t ready at that time. When I finally got access, I had to haul my own luggage while four grown male staff members stood by watching me struggle with the door. Another female guest had to step in and help me while they continued to stand there. That alone set the tone. Room 811 had multiple issues. The water was ice cold. They ran out of towels. The toilet barely flushed. There was water leaking onto the floor from the pipes. For the price paid during Mardi Gras, none of this is excusable. Valet service was another disappointment. We were charged $50 per day for parking, yet every time we requested our car, the valet staff complained and suggested we “just walk to the garage.” If I’m paying for valet, I expect valet service — not attitude. The restaurant connected to the hotel was just as bad. One employee charged me $10 for a cup of water taken from the back employee area. It felt dishonest and underhanded. I paid it, but it was incredibly unprofessional and left a sour impression. What stood out most was the front desk and management’s indifference. They seemed completely unbothered by the repeated issues. Hospitality is about guest experience, and there was none of that here. I understand Mardi Gras is busy, but high volume is not an excuse for poor service, lack of maintenance, or dismissive staff. I would not recommend this property and will be reconsidering future stays at this location.

We came to Hotel Theo for the Muses parade and had an excellent experience! We had an issue with an accidental cancellation and the front desk was really kind and helpful with getting it figured out and rebooked. Malcom at the front desk was friendly and took our picture and looked out for us as we came and went between parades which helped us feel safer. He even opened the door for us when we needed help! The hotel is clean and has high end and fun vibes. We especially loved the bathroom wallpaper (as pictured). The following morning Kerry went above and beyond to be helpful with our checkout needs. All of the staff were friendly and helpful. I would definitely recommend a stay here!