I’ve had the pleasure of visiting many hotels in New Orleans, and I must say that my stay at the Hotel Theo was one of the best. From Kerry at the front desk greeting everyone with a smile, and Leslie managing housekeeping and making sure the room was spotless, so that they could accommodate an early check-in. The staff is 10/10!

Kerry at the front desk provided exceptional service during our stay. He truly went above and beyond for guests, and his hard work and dedication did not go unnoticed. We really appreciated him throughout our visit. Malcom was also very kind and friendly. The staff overall made a great impression and truly made all the difference. The only area for improvement would be the room and floor temperature. Other than that, we had a great stay.

We enjoyed our stay at Hotel Theo during the French Quarter Festival. The room was clean, the water was hot, and the AC was ice cold! Our room didn't have windows but that was a plus when you want to sleep in late. Malcolm and Gwen at the front desk were very welcoming hosts. A 5 minute walk to everywhere you want to go. A great location. I would definitely stay again.

I stayed at Hotel Theo in New Orleans during Mardi Gras, and this was easily the worst hotel experience I’ve ever had — and I’m a Hilton Honors rewards member who has stayed everywhere from five-star properties in Chicago to more budget-friendly locations. This one was unacceptable across the board. Check-in was at 4:00 PM, yet my room still wasn’t ready at that time. When I finally got access, I had to haul my own luggage while four grown male staff members stood by watching me struggle with the door. Another female guest had to step in and help me while they continued to stand there. That alone set the tone. Room 811 had multiple issues. The water was ice cold. They ran out of towels. The toilet barely flushed. There was water leaking onto the floor from the pipes. For the price paid during Mardi Gras, none of this is excusable. Valet service was another disappointment. We were charged $50 per day for parking, yet every time we requested our car, the valet staff complained and suggested we “just walk to the garage.” If I’m paying for valet, I expect valet service — not attitude. The restaurant connected to the hotel was just as bad. One employee charged me $10 for a cup of water taken from the back employee area. It felt dishonest and underhanded. I paid it, but it was incredibly unprofessional and left a sour impression. What stood out most was the front desk and management’s indifference. They seemed completely unbothered by the repeated issues. Hospitality is about guest experience, and there was none of that here. I understand Mardi Gras is busy, but high volume is not an excuse for poor service, lack of maintenance, or dismissive staff. I would not recommend this property and will be reconsidering future stays at this location.

We came to Hotel Theo for the Muses parade and had an excellent experience! We had an issue with an accidental cancellation and the front desk was really kind and helpful with getting it figured out and rebooked. Malcom at the front desk was friendly and took our picture and looked out for us as we came and went between parades which helped us feel safer. He even opened the door for us when we needed help! The hotel is clean and has high end and fun vibes. We especially loved the bathroom wallpaper (as pictured). The following morning Kerry went above and beyond to be helpful with our checkout needs. All of the staff were friendly and helpful. I would definitely recommend a stay here!

Just recently stayed at the Hotel Theo. Located in a great location just over from the French Quarter. The staff here was great and the hotel was clean. Also don't skip the restaurant Lyons Corner The Pimento Cheese starter was delicious and the staff was great. Just know this is an older restored building the rooms can be quirky with layout. But thats what makes it a New Orleans hotel. I only gave it 4 stars do to some obivous wall damage in the room that has not been repaired yet and the outlets weren't flush with the plate in some places making it hard to charge devices. This was room 512 for management incase you want to fix that. Over all I will stay here again when I'm in New Orleans.

Recently home from trip to america and cruise staying in this hotel for 3 days as part of the vacation. Was not impressed with this hotel. The room we were give had no window (manager said that its not their issue its issue of our travel agent as thats what they had booked for us). Room was clean as was rest of the hotel. But safe didnt work and bathroom door didnt close and no phone in room. We asked for phone and safe to be fixed but this didnt happen. We booked bed and breakfast. I thought this would be a buffet service but NO. We were give $25 for 2 people to use in the attached cafe. This would only cover 2 hot drinks. The cafe it self was ran my staff who seemed to have little trainjng as service over all was poor. Reception staff sadly had no custimer service stills

We had a fantastic stay at Hotel Theo New Orleans! The location truly can’t be beat — it’s incredibly walkable to so many nearby attractions, shops, and amazing restaurants. We loved being able to step outside and easily explore the city without needing a car. The hotel itself was clean, comfortable, and stylish, offering a great retreat after full days of sightseeing. The staff was friendly and welcoming, adding to the overall positive experience. If you’re looking for a centrally located hotel that lets you experience the heart of New Orleans on foot, Hotel Theo is a wonderful choice. We would absolutely stay here again!

Room was very clean, the bed sheets and pillows were nice. I valet parked and the attendant was very accommodating with loading and unloading. I watched Malcom take care of two other guests and he was really great with exceeding their expectations. I asked Malcom for a recommendation on food. He gave me a recommendation and I headed up to drop off our luggage. As I am exiting he flags me down to let me know he called the restaurant and they would be closing early. He was able to give me a second recommendation and gave me a menu and directions. I was impressed that with a busy lobby he made time to confirm the restaurant was open. We need more people in the world like Malcom. I hope Hilton is exceeding his expectations the way he is exceeding their/his customers. Thanks to Malcom, I will definitely be returning to The Theo Hotel!

Top notch stay. Gwendolyn and Malcolm were very helpful and deserve every raise they get. The rooms were amazing. It was so hot when we walked in our room, though. The AC worked but it wasnt strong like some other hotels. It ended up being comfortable. Again staff very friendly. The onsite restaurant, Lyons Corner, was great. Went there every morning for a hot chocolate and a greek yogurt parfait. $8 well spent I'd say. Crazy, but well spent. Gwen recommended so many good places to eat and they were all delish. 15 minute walking distance to the French Quarter which is nice. 5 minute walk to caesars casino which was EVEN better. Put that money on black. Housekeeping service was nice as well. 10/10 would go back and recommend to everyone staying in the area.