Location, location, location. The concierge is a nice additive. Great service, very friendly staff, they great you every time like they have known you for months. My only complaint is that they have free washer and dryers to use but they didn’t tell us that there are several hours that staff is using them and they are unavailable. For planning purposes it would have been nice to know, but they are free so it is hard to complain.

The location is great and the room was very clean and spacious. Mrs. Sue is one of the nicest and most helpful employee at this hotel. I never received a call or text when the room was ready. I was never informed that I had to talk to "concierge" aka sales people to get my room key. I was charged a $50 tour fee althought the sales people said I would not be charged and the email showed $0. I had to keep calling the hotel and tour desk to remove this fee (going in loops). I would have given this hotel 5 stars, but the vacation resort situation was an issue. I'll stay with Marriott.

Stayed here with a 4 day/3 night deal since I’m an IHG member. With a tour received 199$. We did not buy into the vacation club and the presentation took 2 hours. The room location right by bourbon street and canal street. Everything was walkable or a trolley ride away. The room was perfect for a family of 4 with 2 teenagers. We did bring a twin air mattress. The people at the hotel are very friendly and accommodating. Loved the carry out across the street.. good coffee in the morning.

Some rooms at this location are great. Some are terrible. We had a terrible room. No view. The ice in the refrigerator was bouncing everywhere. Old furniture inside. We were very disappointed. The folks working there were extra nice and helped us anyway they could. The location was outstanding. Bourbon Street and the French Quarter are less than a 5 minute walk. The people that we met were all nice and polite. There is a lot to do and we only did about half of it. We'll go back. I just hope we get a better room.

Great Stay , just 2 issues ! We had a really great stay at the Holiday Inn Resort in New Orleans. The location is hard to beat , it’s right next to Bourbon Street and within easy walking distance of the French Quarter, which made it perfect for experiencing Mardi Gras without worrying about transportation. From the moment we walked in, the staff made us feel welcome. We stayed in Room 712, which was very spacious and family-friendly. Although I had booked a king bed and received a queen instead, it worked out fine because the room included a large sofa bed that was perfect for kids. The suite-style layout had plenty of storage space, including multiple closets (a coat closet, shoe closet, and bathroom storage), which made unpacking and organizing easy. The living room and dining area both had TVs, and the large kitchen counter space made the room feel ideal for families who want to cook or entertain during their stay. A thoughtful touch was the hotel staff calling to check in and make sure we liked the room , great customer service. The RFID wristband room key was also very convenient since we didn’t have to carry traditional key cards. The hotel amenities were nice as well. There’s a terrace with a small pool that’s open to guests, and the valet service was excellent. We also appreciated being able to store our luggage in the cloakroom after checkout so we could explore the city a bit more. There were only two minor drawbacks. The room did not have blackout shades, so the morning sunlight naturally wakes you up. Also, the toilet in the bathroom flushed slowly and took time to refill, which could be improved. The bathroom itself, however, was a good size and otherwise comfortable. Overall, this was a very enjoyable stay with friendly staff, spacious rooms, and an unbeatable location. We would definitely stay here again the next time we visit New Orleans.

Stayed here through a timeshare from a family member. Overall it was a great experience I am taking a star off for a couple of minor things I would normally give 3 stars for these but I didnt ask for them to be corrected. First I dont think could be corrected but the beds here are horrible they might has well just been boards they were so hard only 6 inch mattresses on a box spring not comfortable at all after a long day of walking. The second was the AC being locked at no lower then 68 is really horrible and then the AC was making a loud clicking noise the whole time. Last the shower head isnt great it soaks you just to turn it on no way to avoid it and it has very limited control and is hard to shower with. The good things is the room was really well laid out everyone was super friendly and kind and it was a great trip

Really disappointed in the Holiday Inn. We arrived exhausted after traveling all day with a baby, when we checked in, we were ushered over to another desk to a man who tricked us into signing up for a walk through of the hotel in the hopes we would buy a timeshare SCAM! The sign up process took forever, our son needed to have a nap and they wouldn’t give us the keys for what felt like forever. On the day, we didn’t attend so they charged us $50 plus taxes. We stayed for 5 nights, only needing parking for two, they tried to charge us $50 a night for parking for all five nights. Drinks at the bar were ridiculously priced. The water from the Kitchen taps made us all sick, bottled water at the convenience store in the lobby was expensive for little bottles. Extra fee’s were applied for the hotel having washing machines etc. The only two good things about the place was the location and Mrs Sue helping us at departure and being kind to our son.

Hotel associates were fantastic! We had a blast in New Orleans for my birthday. Had a riverboat dinner with the Jazz band playing. Full bar and great view of the city skyline. The Mississippi bridge was beautiful. Went to some great restaurants. Hot Cajun, Hard Rock cafe, my favorite Bread n Butter.

This location was great center of everything! NOLA….You were great to us from the food, tours and the people Kevin , Vee and Savannah from front desk were amazing Donald you are definitely fantastic hospitality you treat us like family! Holiday inn resort definitely show us a great time! New Orleans you Didn’t disappoint us we definitely experience a lot! Until the next time ???

This was the first time we used our timeshare. We truly enjoyed our stay. The location was close to everything you want to see and do in NOLA. Everyone was kind and greeted us with a smile. The apartment was clean and had everything we could possibly need. We used the gym daily. The only complaint I have is that they only have two sets of washing/drying machines to service the whole building. During our stay, one was broken which led to people trying several times to get a load in. Other then that, we had a lovely stay.