I was here on a business trip. Staff at the front desk was nice. I enjoyed the views from the room. Breakfast was included in the price and was nice! Bagels and toast, some warm foods like sausages, eggs, country potatoes. There was 24/7 complimentary coffee, that was particularly nice since I came with a jetlag and woke up at stupid o'clock. Smoking area was also nice. I think if you are there as a tourist it is cool to have the WWII museum there. There is a very nice large supermarket less than 10 minutes by foot. Bourbon Street is 15-20 minutes by foot

I booked this hotel through a third-party site and reserved a room with two queen beds. I even called the hotel beforehand to confirm the reservation, so I assumed everything was fine. However, when I arrived on Friday and went to my room, I was given a bunk bed instead. The front desk employee told me I should’ve booked directly through the hotel instead of a third-party site, which was frustrating because my reservation clearly stated two standard queen beds. Thankfully, they were able to change my room free of charge, which I did appreciate. The next issue happened the following day when I discovered a boot on my car. When I checked in, I specifically told the front desk I wanted hotel parking and provided my tag information, so there should not have been any issue. When I walked to my car , I had to go to the front desk and spend time figuring out why my car had been booted. Although they removed it without charging me, I asked if I could receive any type of compensation for the inconvenience, especially since the mistake was on the hotel’s end. ( this also happened with another guest’s car ) The receptionist declined and stated that because I didn’t have to pay to have the boot removed, there would be no compensation.( Mind you is not my fault the boot was even on my car ) . Overall, the stay was okay, but the staff was not very welcoming or friendly. They handled what needed to be done, but the customer service experience was lacking. Due to the issues I experienced, I personally would not stay here again.

I stayed here for a conference at the Ernst conference center. Its about a 15-20 minute walk depending on how fast of a walker you are. I was a solo traveler and felt very safe walking to and from the Convention Center. Note that I always made to to walk back before 8pm just in case as a solo female. There were a couple of individuals that had me being extra cautious, but everything turned out just fine. The area was pretty clean overall. Its about a 25 to 30 min walk to bourbon street. The hotel itself: the room was comfortable, though the hallways could use some love, paint and more frequent vacuuming. The road outside was noisy, but with a sound/fan app I was able to sleep just fine. The walls seem a bit thin as one night I could pretty much make out someone's conversation either in the hallway or another room. Overall I would recommend this as a reasonably priced option for staying. Room was clean, bed was nice and the breakfast was really good.

Front desk staff not too friendly. They'll answer your questions but it's not a very welcoming vibe. I asked for a good place to eat as we had a long drive and were hungry. There was no personal recommendation just a list of restaurants. Parking is $40/night plus tax in an unsecured parking lot! The room itself was a tight fit and the floor of the bathtub looked questionable. I placed down a towel just in case. Not sure how the breakfast is but I'll update accordingly. **Update** Breakfast (what I served myself) was good. The juice was terrible. You can literally see the water coming out intermittently to water it down...and I don't like sweet juice. This was just flat out flavored water. All other staff members I've encountered have been super friendly.

Would give zero stars if I could! I tried to book via phone several times and the employees kept hanging up in my face. We were checked into a dirty room and not one apology was offered. There was fruit water in the lobby during my entire stay. Oranges were completely dried up and at the bottom of the bowl. According to other guests that water had been there and not replaced all throughout Mardi gras. I've been staying in hotels my entire life and I have never experienced this level of inconsideration. Top it all off they tried to run my card for $10 this morning. Why? Still waiting for a manager to contact me though not hopeful. Please avoid this location if you want to keep your sanity!

My stay at this hotel was absolutely wonderful, and a huge part of that was thanks to Ms Ruby and Charmaine. From the moment I arrived, they were welcoming, professional, and genuinely kind. They went above and beyond to make sure everything was comfortable and stress-free, and their positive attitudes truly made a difference. The hotel itself was clean, well-maintained, and relaxing, but the exceptional customer service really stood out.Ms Ruby and Charmaine were attentive, patient, and always ready to help with a smile. They made me feel valued as a guest, not just another reservation. I would definitely recommend this Hotel to anyone looking for a great stay with outstanding service. Thanks again to Ms Ruby and Charmaine for making my visit such a pleasant experience—I’ll absolutely be back!

I wanted to share my experience for anyone considering staying here. The level of disappointment I felt was unreal. This was my first time in New Orleans, and unfortunately, this hotel left a very bad impression. From the moment we walked toward our room, there was a strong smell of urine mixed with weed throughout the hallway. When we finally entered the room, the wood flooring was coming apart, and the bathroom shower had visible mold in the tub. The room clearly had not been properly cleaned in quite some time. At first, I tried to reassure myself that at least the bed would be clean until I pulled back the sheets and found someone else’s hair all over them. Dirty hotel sheets are an absolute nightmare and completely unacceptable. I would strongly advise against staying here unless you are comfortable sleeping in unsanitary conditions, instead save yourself the disappointment and some money and stay at another holiday inn outside of the city, 15 minutes makes a world of difference in quality.

We stayed at the Holiday Inn for six nights. I had originally booked a Queen room, but upon arrival I requested an upgrade to a King and the front desk accommodated the request at no extra charge — a great start. The room itself was comfortable — nothing particularly extraordinary — but the bed quality and overall sleep experience were very good. The staff throughout the hotel were friendly and courteous. The included breakfast was a standout compared to many hotels in this price range. It was a full hot breakfast with omelets, eggs, bacon, sausages, yogurt, fruit, a selection of breads and pastries, jams, and tea/coffee — much more than the standard cereal-and-banana offering you often see. Location-wise, the hotel is in the Warehouse District, about a 15-minute walk to Bourbon Street and the downtown core. We found this ideal: close enough to the action without paying the premium to stay right in the French Quarter. The World War II Museum is just steps away, and the St. Charles streetcar stops right outside, offering easy access to the Garden District and beyond. Overall, a very good stay offering strong value for the price — comfortable rooms, great breakfast, and a convenient location. Would happily stay again.

I had a wonderful stay at the Holiday Inn Express St. Charles in New Orleans. What truly made this hotel special was the staff — they treated everyone like family and went out of their way to accommodate guests to the best of their abilities. Their kindness, patience, and genuine care really stood out and made the stay feel welcoming and stress-free. (Not what I expected with this being my first time in New Orleans) The hotel was clean and comfortable, with a convenient location. The rooms were well maintained, and the complimentary breakfast was a great bonus. Overall, this was a great experience, and I would absolutely recommend this hotel, especially because of the amazing staff. Shout Terry!

?I am writing this review to warn others about the unacceptable conditions and service during my recent stay. ?The problems were significant and primarily related to sanitation and comfort: ?The sheets on the bed in the initial room had lipstick marks on them, indicating they were not properly changed. ?The water in the shower never got warm throughout my stay. ?When I asked to be moved, the replacement room the desk offered looked like it may have had fleas, forcing me to stay in the original, dirty room. ?The towels provided were crunchy and crusty. ?On top of the severe room issues, the desk clerk refused to honor the military discount I requested, claiming the reason was that the Saints had a game. This is unprofessional and unacceptable service.