The customer service at your property was exceptional. Your team was extremely welcoming. address all of my questions. This location is my top preference and I would like to practically like to recognize Shantell her outstanding service. Thank you for providing such a wonderful experience.

????? I stayed at The Rubenstein Hotel while I was in New Orleans for Tales of the Cocktail, and I truly couldn’t have picked a better place. From the moment I checked in, the hospitality made me feel at home. Megan at the front desk was so welcoming and helpful throughout my stay, and every interaction with the staff felt warm and genuine. I stayed in one of the suites on the second floor, and it was the perfect amount of space. The location was another huge plus. I was able to walk to the seminars, restaurants, bars, and so many of the events happening during Tales of the Cocktail without needing a car. The hotel also has a beautiful guest-only balcony overlooking the street, which was one of my favorite spots to step out, take in the energy of New Orleans, and people-watch for a bit. It’s the perfect location if you want to experience the city on foot. One of the highlights of my stay was spending time with David, the general manager. You can tell he genuinely cares about creating an unforgettable guest experience. We had a great conversation about the hotel’s history, and he even took the time to introduce me to the neighboring Rubenstein store, where I learned more about its story and the people behind it. The bar is also worth visiting. David made me a mezcal Old Fashioned and an espresso martini that completely changed my mind about both drinks. They were incredible. Megan also made a delicious rum punch that I highly recommend. What stood out most wasn’t just the beautiful hotel or the perfect location…it was the people. By the end of my stay, I wasn’t just another guest; I knew everyone’s names, and they knew mine. That personal touch is something you don’t experience everywhere. If you’re visiting New Orleans, whether it’s for Tales of the Cocktail, a weekend getaway, or just to experience the city, I highly recommend staying at The Rubenstein. I’ll definitely be back.

The hotel itself is very nice and inviting! We booked through Expedia and didn’t have any issues upon check in. We were upgraded to a corner suite. While I’m incredibly thankful for the upgrade, this did bring some discomfort when it came to sleeping. Unfortunately this corner suite has a beautiful view of Canal street, therefore lots of hustle and bustle… & noise. Noise from Bourbon street kept us up. This is a PRIME location though! Streetcars are always running both Cannel and St Charles! As mentioned, Bourbon st is a block or so away. Royal and Chartres street are also very close and no party scene. We preferred these two streets. Easy walk to French market and Cafe Du Monde. It was nice to venture out, come back to the room for a refresh, and head back out. If I were to return to New Orleans, I would stay here again, but with a different room instead of right on the corner. If you’re a hard sleeper, you might be fine! I’m thankful the CVS a block down had earplugs!

No complaints or issues! I suggest to rent an “interior windowless room” if you don’t want noise. The exterior rooms you will hear all street noise and trolley out front all night. It’s an old hotel off of Canal Street but accessible to everything. Valet was quick and convenient. My room was cute. The only thing I hated was the “open” shower instead of doors. I think showers should be closed to allow steam and warm to stay in the shower ?? there is a cute balcony on floor 2 that guests can use to eat or smoke (or just people watch like I did). The bar is tiny and I didn’t end up needing it. The hotel is very secure, you need a room card to enter building or stairwells or elevators. I traveled here as a single woman and had no concerns. I was able to walk around at night and in the morning nearby with no issues. All staff were friendly and accommodating.

Do not stay here. It's in the seedy part of New Orleans and the staff is atrocious. We tried to stay for two nights and after one night, the front desk started calling us at 7 am asking us to change rooms, because they wanted to perform plumbing maintenance. We asked them what comps they would give us and they said none, so we refused to change rooms as we were only staying there for about 12 more hours. So then they had housekeeping come into our room without knocking at 8am. Then they had a maintenance man start knocking on our door at 9am to perform service. This establishment doesn't care in the least about its customers. And it's in the seedy part of the quarter. They shut down all the lights in the lobby at night. You have to use keys to enter even in the middle of the day, for everyone safety. I know, I know, it looks cheaper and appealing. But let our experience help you and do not stay here. Pick a nicer, safer hotel nearby.

We were there for Mardi Gras for the first time, and this hotel was perfect! We were greeted by Joianas, and she was so sweet. She told us everything we needed to know about the hotel and the area, and she also helped us get a better room right next to the balcony. She really made us feel like special guests. The room was very clean and comfortable. We had the best view of the parade, and the atmosphere with the other hotel guests and employees was so fun. It seemed like everyone was having a great time. We thoroughly enjoyed our trip and are hoping to be back next year!

Stayed night of 1/16/25. Excellent location to shops and French quarter. Check-in no issue. Staff Helpful. Rooms clean (recently remodeled!). only minor issues....(1) same complaints as others with shower (no door or place to put soap, etc), (2) Coffee in lobby only, no "disposable" cups available... returning with coffee in ceramic coffee cups required some "juggling) :) Otherwise great stay !!!